Refunds and Returns
30 Day Money-back Guarantee
Changed your mind? Not absolutely in love with it? We offer straightforward, no-fuss returns for 30 days. Simply get in touch with us to arrange a return and refund.
24/7 Support
Have a question? Our friendly customer support team can help you with any queries, concerns or product tips. We’ll always aim get back to you within 24 hours.
1 Year Warranty
We’ve got you covered if your device breaks or malfunctions due to no fault of your own. All warranties are automatically activated at the date of your purchase.
ARRANGING A RETURN:
Get in touch with our customer support team at [email protected].uk and a friendly representative will help you return your item.
Returns must be made within 30 days from your delivery date for European orders, and must be returned to our processing hub in England, UK. Items must be returned in the same condition in which it was received with all accessories returned, unmarked and in the original packaging. We reserve the right to refuse a refund if these conditions are not met.
RETURN COSTS:
Shipping charges for the return of the order are the responsibility of the customer, and are non-refundable. Any Import charges incurred during return must be cleared by the customer fo us to receive the goods back. We always recommend selecting a Tracked or Recorded service to ensure your refund and return is processed as soon as possible. Pulsio cannot be held responsible for any undelivered or delayed returns.
Please note that additional delivery costs chosen at checkout where applicable, will not be refunded. This applies for international deliveries from Ireland or if an additional or upgraded delivery method is chosen.
PRODUCT WARRANTY:
All of our Pulsio products are supplied with a complimentary 12 month warranty. In the unlikely event of product failure or malfunction, simply return your product to our address in the UK and we will send you a new item within 24 hour hours free of charge. Please note all return costs are incurred by the buyer and are non-refundable. Full details of the warranty terms and exclusions are included in the User Manual and on our FAQs. Please retain your order confirmation as proof of purchase for future reference.
All orders must be returned to our nominated address within 30 days from your delivery date. Please get in touch with our team via email to arrange a return. For international orders (Outside of England or Republic of Ireland), 30 days are granted from the delivery date of your order to accommodate international shipping times.
All returns in Europe must be sent back to our processing hub in the UK– please email our support team for the returns form.
Please note that returns received after the 30 day Money-Back Guarantee period has expired will not be accepted and you will be ineligible for a full refund. Where proof of postage before the 30 day period can be supplied, late returns may be accepted subject to their conditions, but will incur a £10.00 re-stocking fee.
Once we receive and inspect your return, refunds are processed within 2-5 business days. You will receive an email notification once your refund has been processed.
Please note that depending on the payment method you have chosen, it may take a few more days for the refund to appear on your statement.
As a general guideline (card payments), refunds can appear on your statement within 1-4 business days once they are issued, but can take up to 10 working days, depending on your bank’s processing times.
Please contact our customer support team via email to arrange a return in Europe. You will be emailed our returns form which must be completed with your customer and order information for identification purposes and included within your return and instructions on our address. Please inform our team if you are not able to print your form.
Please note that any un-arranged returns sent to the wrong address may not be processed.
If you have experienced any issues with your delivery, please contact our support team as soon as possible. The couriers we use will always provide a delivery date estimate and update your tracking accordingly.
Our couriers will attempt delivery at least once before holding parcels in a local depot to be collected. It is the customer’s responsibility to collect parcels from the nominated point if this occurs. Parcels that are not collected within the allocated time may be returned to us, which will incur a €5 fee to help cover new postage and processing fees.
In the unlikely event that your order has been mis-delivered or has arrived damaged, please contact our support team and the delivery provider within 10 days from the delivery date to initiate a lost parcel investigation.
