SIMPLE, NO FUSS RETURNS
We are so confident that you will love our products, we offer 30 day trial period on all orders.
If you're not 100% satisfied with your purchase for any reason, simply get in touch with us within 30 days from delivery to arrange a return and refund.
30 Days
Risk free returns
Not sure about buying a Pulsio product? If for any reason you are not satisfied with your order, you can return your product within 30 days for a full refund. That's simple, no fuss returns.
1 Year
Warranty
Buy with confidence that your Pulsio product will last. We offer a 1 year Warranty included with all products, and activated automatically with purchase. Should your Pulsio product develop a fault or break due to no fault of your own, we will guide you through our hassle-free inspection and exchange.
24 Hours
Fast & Friendly Customer Support
Have a question? Our friendly customer support team can help you with any queries, concerns or product tips. We’ll always aim get back to you within 24 working hours.
How to arrange a Return
Get in touch with our customer support team at support@pulsio.co.uk and a friendly representative will provide the returns form and help you return your order.
Returns must be made within 30 days from your delivery date in the EU. Items must be returned in the same condition in which it was received with all accessories returned, unmarked and with the original packaging. We reserve the right to refuse a refund if these conditions are not met.
Your refund will be processed within 2-5 business days of receipt of return.
How long do I have to return my order?
All orders must be returned to our nominated address within 30 days from your delivery date. Please get in touch with our team via email to arrange a return.
Please note that returns received after the 30 day Money-Back Guarantee period has expired will not be accepted and you will be ineligible for a refund. Where proof of postage before the 30 day period can be supplied, the return may be accepted but will incur a €10.00 re-stocking fee.
How do I get a returns form and your returns address?
Please contact our customer support team via email to arrange a return. You will be emailed our returns form which must be completed with your customer and order information for identification purposes and included within your return and instructions on our address. Please inform our team if you are not able to print your form.
Please note that our returns address is not the same as our dispatch address, and any un-arranged returns sent to the wrong address may not be processed.
Return Costs?
Shipping charges for the return of the order are the responsibility of the customer, and are non-refundable. We always recommend selecting a Tracked or Recorded service as Pulsio cannot be held responsible for any undelivered or delayed returns.
Please note that additional delivery costs chosen at checkout where applicable, will not be refunded. This applies for international deliveries or upgraded delivery methods, if applicable.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 2-5 business days.
You will receive an email notification from our store once your refund has been processed.
Please note that depending on the payment method you have chosen, it may take a few more days for the refund to appear on your statement.
As a general guideline (card payments), refunds can appear on your statement within 1-4 business days once they are issued, but can take up to 10 working days, depending on your bank’s processing times.